Similarly, the Facebook Messenger channel requires a Facebook Page for business messaging, rather than just a personal account. In the Facebook Messenger ecosystem, users communicate with brands and companies by messaging their Facebook Page. Twilio uses its own Facebook App to communicate on behalf of your users. You do not need to create a Facebook App. Receive a message from a user so you can respond.Install and Configure the Facebook Messenger Channel.Here are the steps required to setup the Facebook Messenger Channel: For more details, please see Facebook’s Messenger Message Tags documentation. Twilio tags any messages sent to the user with the "ACCOUNT_UPDATE" tag after the 24-hour window. For more details, please see Platform Policy Overview (Facebook for Developers)Īfter the 24-hour window has expired, Facebook only lets you alert the user of a non-recurring change to their application or account. Once a user’s message is received, you can respond back to the user for 24 hours. Facebook Messaging Capabilitiesįacebook users will need to initiate contact with you by messaging your Facebook Page before you are able to contact them. For more information on Support limitations for beta and pre-release products, please see Twilio Beta Product Support. Notice: The Facebook Messenger Channel is currently in beta, and has not yet been finalized. Here's what you need to know to get started. Best of all, Facebook messages are controlled by Twilio's existing Programmable SMS API. Twilio now supports sending and receiving messages to and from Facebook Messenger users! The Facebook Messenger channel helps expand your reach and availability to your important contacts on any platform that is convenient for them.
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